Frequently asked questions

It depends on the size of the property, the number of levels, how heavy the dust is and what residue the trades have left behind. Two identical floor plans can differ by a factor of two once you account for grout haze, protective film and the state of the joinery. We quote from photos or an inspection rather than publishing a rate that would be wrong for most jobs.

We can give you a range once we understand the job. What we will not do is give a firm number without seeing the site, because that is how people end up with a quote that changes on the day. Photos take two minutes and remove the guesswork for both of us.

We scope the job and quote it, and the quote states the hours it is based on. We do not start open-ended work.

We tell you before we start, not after. If what we find on site is materially different from what was quoted (a room that was not in the photos, trades still on site, damage that needs different treatment), we stop and agree the change with you first.

Yes, considerably, for the same floor area. It is detail work rather than area work: residue removal, cleaning inside every cupboard, hand-detailing edges, and allowing for airborne dust to settle and be cleaned again. A quote that prices it like a standard clean has not understood the job.

As soon as you have a move-in or handover date, even if it might move. Renovation dates slip constantly and we would rather hold a window and adjust it than try to find you one at short notice.

A renovated kitchen and bathroom typically runs into a full day. A whole-home builders clean is usually multi-day. A two-storey rebuild is scoped in days with a team. Your quote states the hours.

Yes, but as staged work rather than a final clean. Cleaning a room a trade will return to means paying to clean it twice.

We work seven days, 6:00am to 10:00pm, subject to building and site access hours. On live sites early starts and evening work are often the only way the clean is not competing with trades for the same space.

Tell us as soon as you know and we move the booking. Late notice is the only thing that causes a problem, because a window given up at twenty-four hours’ notice is hard to replace.

Yes. Inside every cupboard, drawer and wardrobe is standard scope, because that is where the dust that ruins your crockery on day one is sitting.

Yes, as an optional extra. Waste our own cleaning generates is always removed as standard. Renovation rubbish (offcuts, packaging, plasterboard and general debris) is quoted separately because it carries its own handling and disposal costs. Ask for it when you send your photos and it goes on the same quote.

Internal glass, frames, sills and tracks are standard. External glass at ground level where it is safely accessible is usually included. External windows above ground level, or anything needing height access equipment, is quoted separately.

Yes: oven interiors, carpet steam cleaning, pressure cleaning of driveways and external surfaces, and tile and grout restoration are all available as optional extras. They are quoted separately from the standard scope, so ask for what you need when you send your photos and it all goes on the one quote.

In most cases yes. Paint, plaster, adhesive and sticker residue on glass and hard surfaces is standard scope. What we will not do is force a mark that risks damaging the surface underneath. If we find something like that we stop and tell you rather than scratching new glass or stone.

The fine cement film left on tiles after grouting. It is not dirt, it does not come off with a normal wash, and it needs the right product and the right timing. Left for months it becomes much harder to remove. If your new tiles look permanently cloudy, that is what you are looking at.

No. We need access, power and water. We do ask that you or your site contact are available for the walkthrough at the end, in person, or by phone with photos.

Access for the booked window, working power and water, and the areas we are cleaning clear of trades and their materials. For apartments, lift and loading dock bookings and any building manager requirements. Tell us in advance about delicate finishes, uncured paint, heritage features or pets on site.

A properly scoped clean allows for the second settling of airborne dust, so you should not need a second visit. What can still happen is dust released later from ducts or from a room that was sealed during the works. Tell us about any closed-off areas so we include them.

Raise it at the walkthrough and we fix it while we are still on site with people and equipment. That is what the walkthrough is for. Anything within the agreed written scope gets rectified.

Metropolitan Melbourne, from our base in Southbank. See the areas we serve. If your suburb is not listed, ring us. It usually comes down to the size of the job rather than the postcode.

Fourteen on Google, all five stars, verified 3 August 2026. It is a small number and we would rather publish it accurately than round it up.

Yes. Renovation Cleaning carries $10 million public liability insurance, and a certificate of currency is available on request. Ask for it with your quote and we will send it with the paperwork.

Yes, the Final Walkthrough Guarantee. Half an hour before we finish, we walk the property with you room by room and check every part of the clean together. Anything missed, or not cleaned to standard and still cleanable, is fixed on the spot before we pack up. You sign off on the job while we are still on site, so there is nothing to chase afterwards.

Full payment secures your booking. If you prefer to split it, pay 50% to confirm the booking and the balance when the team arrives on the day. We accept card, bank transfer and cash, and the amount is always confirmed on your written quote before anything starts.

More than ten years in the cleaning industry. Renovation Cleaning is the construction and renovation arm of a family cleaning business run by Mimmo and Nancy from Southbank.