Terms of service

These are the standard terms Renovation Cleaning works under. Your written quote is the document that governs your specific job. Where the quote and this page differ, the quote wins. Last updated 1 September 2026.

Quotes and scope

Every job is quoted in writing before it starts, from your photos or a site inspection. The quote states what is included, what is excluded, and the hours it is based on. If the site turns out to be materially different from what was quoted (rooms not shown in the photos, trades still working, damage needing different treatment), we stop and agree any change with you before continuing. We do not revise a price on the day without your agreement.

Payment

Full payment secures your booking. If you prefer to split it, 50% confirms the booking and the balance is due when the team arrives on the day, before work starts. We accept card, bank transfer and cash. The amounts are stated on your written quote.

Rescheduling

Renovation dates slip, and we plan for that. Tell us as early as you can and we move your booking to a new date at no charge. Very late notice is the only thing that causes a problem, because a window given up at short notice is hard for us to refill. Talk to us and we will sort it out fairly.

Access, power and water

We need access for the booked window, working power and water, and the areas being cleaned clear of trades and their materials. If those are not in place on the day, we will do what can be done and schedule the rest as staged work, which may change the price (agreed with you first).

The Final Walkthrough Guarantee

Half an hour before we finish, we walk the property with you or your nominated contact, room by room. Anything missed, or not cleaned to standard and still cleanable, is fixed on the spot before we leave. This is how every job ends and it is the point at which the work is signed off.

What we are responsible for

We carry $10 million public liability insurance, and a certificate of currency is available on request. We are responsible for the work described in your quote, done with due care and skill. We are not responsible for rectifying damage caused by trades, for marks that cannot be removed without damaging the surface underneath (we stop and tell you rather than force them), or for areas the quote excludes.

Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill and be fit for purpose. Nothing on this page limits those rights. The Final Walkthrough Guarantee is in addition to them, not instead of them.

Questions

Ring 0485 002 004 or email [email protected]. You will be speaking to the people who run the business.